What Gordon Ramsay can teach software developers

An interesting article - software and restaurants aren't so different after all.

Loncheria

A heart warming read. Business can't be all about the money, can it?

Creating customer loyalty.

Even though I'm already a loyal Amazon customer, the repeated great experiences
keep strengthening that loyalty. Small things count[...]They could've
gotten an extra $3.99 shipping cost out of me, but instead they refused to let
me pay extra.

Perhaps it's not about this sale. Perhaps it's about the next one. Nice post.

Why Enterprise Software Sucks

This is why. (via)

Magic Shop

Apple employees help sell $4,000 worth of product per square foot per month. When employees become sharers of information, instead of sellers of products, customers respond. […] Gap started employee orientation on the wrong foot by showing us a video about the perils of employee theft. Starbucks handed out Orwellian handbooks telling us to “Be Authentic.” Such approaches produce cynicism and engender a fake sense of belonging, if any at all. Apple treated us like adults.

They know how to do things right. (via)